Emergency: 000
Hospital: (03) 5368 1100
GP Clinic: (03) 5366 7999 // Monday - Friday: 8.00am - 8.00pm // Saturday: 9.00am - 4.00pm

In light of the evidence that older people are more susceptible to contracting and being seriously affected by COVID-19, a highly precautionary approach has been adopted across the aged care sector in responding to the pandemic, based on the latest and best medical advice.

This approach has included restricting visitors’ access to residential aged care services, and screening visitors and staff on entry to residential facilities.

Our decision at Ballan District Health & Care (BDHC) to restrict visitation is not taken lightly and, at all times, the safety and wellbeing of residents is key to our response.

Latest update: 1 March 2021

Dear residents and families

Victoria has now returned to COVIDSafe settings, which means visiting restrictions to residential aged care facilities have been eased. There are no longer specific limits on the number of visits, the length of visits and the purpose of visits.

Please note, with an increase in visitor numbers, and with staff still required to screen and temperature check each person who enters our facility, you may experience a short delay if you arrive at a busy time, or outside of our recommended visiting hours. We appreciate your patience, respect and understanding.

Visiting guidelines for the Hostel, Nursing Home and Memory Support Unit (MSU)

1. Please continue to call us between 9am and 12 noon, Monday to Friday to make a booking. To visit a loved one in the Hostel, please call 0447 579 334, and for the Nursing Home and MSU, please call 5368 1100. This will allow us to monitor visitor numbers to comply with density requirements, and also means we can have screening forms pre-filled to save you time when you arrive.

2. Visiting hours are 10am to 6pm daily, but please be aware of meal times (lunch is at 12 noon, dinner is at 5pm).

3. There are two entry points to the facility for visits – for the Hostel, entry is via 168 Inglis Street, and for the Nursing Home and MSU, entry is via Hospital Reception at 33 Cowie Street.

4. Visitors must complete our screening and temperature checking process.

5. Face masks must be worn within our facility at all times (including children aged 12 and older).

6. Physical distancing and good hand hygiene must be practiced.

Please do not visit if you are feeling unwell. Stay home and get tested. You are not permitted to enter a care facility if you are a visitor and you:

• worked in or volunteered at a hotel quarantine site and/or other port of entry in the last 14 days
• have been released from hotel quarantine in the last 14 days
• are not wearing a fitted face mask (unless an exception applies). A face shield on its own does not meet the mask requirement
• are unwell or have even the mildest symptoms of COVID-19
• have COVID-19 and are currently required to isolate
• have been in contact with someone with COVID-19 within the last 14 days and are currently required to quarantine
• are required to self-isolate or self-quarantine (note: this applies to any person who has been to an exposure site https://www.dhhs.vic.gov.au/case-locations-and-outbreaks-covid-19)
• have been tested for COVID-19 due to symptoms and not yet received a result
• have arrived in Australia from overseas in the last 14 days

If you have any questions, please contact us:

• Tracey Shirreff, Director of Clinical Services – 5366 7922 or traceysh@bdhc.com.au
• Sue Chapple and Jane Mullane, Nurse Unit Managers – 5366 7958 or suec@bdhc.com.au / janem@bdhc.com.au
• Nurse in Charge via 5368 1100

Thank you for working together with us to keep BDHC COVID-free.

Yours sincerely

James McComb
Chief Executive Officer (Interim)