Emergency: 000
Hospital: (03) 5368 1100
GP Clinic: (03) 5366 7999 // Monday - Friday: 8.00am - 8.00pm // Saturday: 9.00am - 4.00pm

In light of the evidence that older people are more susceptible to contracting and being seriously affected by COVID-19, a highly precautionary approach has been adopted across the aged care sector in responding to the pandemic, based on the latest and best medical advice.

This approach has included restricting visitors’ access to residential aged care services, and screening visitors and staff on entry to residential facilities.

Our decision at Ballan District Health & Care (BDHC) to restrict visitation is not taken lightly and, at all times, the safety and wellbeing of residents is key to our response.

Latest update: 21 August 2021

Dear residents and families

Visitor restrictions during the current lockdown (1:00pm on 21 August to 11:59pm on 2 September): there are some guidelines we all need to follow, including that a visit must be for a permitted purpose only.  The reasons include:

  • To provide care and support for the resident’s physical and emotional wellbeing (including mental health support and support for people living with dementia)
  • As a nominated person under the Mental Health Act
  • To provide interpreter or informal language support
  • For learning to support the resident’s care upon discharge
  • To provide end of life support to a resident (this also includes life threatening conditions)

No more than two visitors per day, unless the visit is for end-of-life reasons.  For end-of-life visits, two visitors are permitted at a time with no maximum daily limit.

So, the current visiting guidelines for our Hostel, Nursing Home and Memory Support Unit (MSU) are as follows:

UPDATED: Visiting guidelines

  1. If your visit is for a permitted purpose, please call us between 9am and 12 noon, Monday to Friday to make a booking. To visit a loved one in the Hostel, please call 0447 579 334, and for the Nursing Home and MSU, please call 5368 1100.
  2. Visiting hours are 10am to 6pm daily, but please be aware of meal times (lunch is at 12 noon, dinner is at 5pm).
  3. Residents can meet with up to two visitors a day.
  4. There are two entry points to the facility for visits – for the Hostel, entry is via 168 Inglis Street, and for the Nursing Home and MSU, entry is via Hospital Reception at 33 Cowie Street.
  5. Visitors must complete our screening and temperature checking
  6. Face masks must be worn within our facility at all times (including children aged 12 and older).
  7. Physical distancing and good hand hygiene must be practiced.

Thank you for your patience and for working together with us to keep BDHC COVID-free.

To continue maintaining your loved one’s safety and wellbeing, we ask that you do not visit if you have:

  • Been unwell, particularly with fever or acute respiratory infection (COVID-19 symptoms can also include chills or sweats, cough, sore throat, runny nose, shortness of breath, loss of sense of smell or taste),
  • Recently tested for COVID-19,
  • Been in contact with someone who has tested positive to COVID-19,
  • Recently returned from overseas, or
  • Lived in or visited any of the identified COVID-19 exposure sites in the last 14 days.

If any of the above points apply to you, please follow the advice from the Department of Health regarding getting tested and isolating at home: https://www.coronavirus.vic.gov.au/getting-tested

Visit this webpage for a list of the latest COVID-19 exposure sites: https://www.coronavirus.vic.gov.au/exposure-sites

If you have visited any of the locations listed during the date and time indicated, you must get tested immediately and quarantine for 14 days from the exposure.

If you have any questions, please contact us:

May you and your family stay healthy and safe.

Yours sincerely

James McComb
Chief Executive Officer (Interim)