Emergency: 000
Hospital: (03) 5368 1100
GP Clinic: (03) 5366 7999 // Monday - Friday: 8.00am - 8.00pm // Saturday: 9.00am - 4.00pm

In light of the evidence that older people are more susceptible to contracting and being seriously affected by COVID-19, a highly precautionary approach has been adopted across the aged care sector in responding to the pandemic, based on the latest and best medical advice.

This approach has included restricting visitors’ access to residential aged care services, and screening visitors and staff on entry to residential facilities.

Our decision at Ballan District Health & Care (BDHC) to restrict visitation is not taken lightly and, at all times, the safety and wellbeing of residents is key to our response.

Community Update: 5 January 2021

Dear residents and families

Ballan District Health & Care remains COVID-19 free, and we continue to protect the health and wellbeing of our residents, patients, staff, and the broader community.

UPDATED: Visiting guidelines

Given the emerging status in Victoria, the Department of Health and Human Services has updated its advice for all Residential Aged Care facilities.

Please note the current visiting guidelines for our Hostel, Nursing Home and Memory Support Unit (MSU):

1. Visitors need to call us between 9am and 12 noon, Monday to Friday to make a booking. To visit a loved one in the Hostel, please call 0447 579 334, and for the Nursing Home and MSU, please call 5368 1100. Booking a time for your visit allows our staff members to ensure we’re complying with density quotas.

2. Visiting hours are 10am to 6pm daily, but please be aware of meal times (lunch is at 12 noon, dinner is at 5pm).

3. Residents can meet with the members of one household, once a day, for up to two hours. Residents can meet with their loved ones in their room.

4. There are two entry points to the facility for visits – for the Hostel, entry is via 168 Inglis Street, and for the Nursing Home and MSU, entry is via Hospital Reception at 33 Cowie Street.

5. Visitors must continue to complete our screening and temperature checking process.

6. Face masks must be worn within our facility at all times (including children aged 12 and older).

7. Physical distancing and good hand hygiene must be practiced.

We want to thank everyone for sharing in the responsibility to keep BDHC COVID-19 free.

To continue maintaining your loved one’s safety and wellbeing, we ask that you do not visit if you have:

• Been unwell, particularly with fever or acute respiratory infection (COVID-19 symptoms can also include chills or sweats, cough, sore throat, runny nose, shortness of breath, loss of sense of smell or taste),
• Recently tested for COVID-19,
• Been in contact with someone who has tested positive to COVID-19,
• Recently returned from overseas, or
• Lived in or visited New South Wales or the identified exposure sites of Melbourne in the last 14 days.

If any of the above points apply to you, please follow the advice from DHHS regarding getting tested and isolating at home: https://www.dhhs.vic.gov.au/getting-tested

Visit this DHHS webpage for the latest COVID-19 case locations and outbreaks: https://www.dhhs.vic.gov.au/case-locations-and-outbreaks

If you have visited any of the locations listed during the date and time indicated, you must get tested immediately and quarantine for 14 days from the exposure.

If you have any questions or special circumstances, please contact us:

• Tracey Shirreff, Director of Clinical Services – 5366 7922 or traceysh@bdhc.com.au
• Jane Mullane, Nurse Unit Manager – 5366 7958 or janem@bdhc.com.au
• Nurse in Charge via 5368 1100

May you and your family stay healthy and safe.

Yours sincerely

James McComb
CEO (Interim)