Emergency: 000
Hospital: (03) 5368 1100
GP Clinic: (03) 5366 7999 // Monday - Friday: 9.00am - 8.00pm // Saturday: 9.00am - 1.00pm

Patient and visitor information

In an emergency or life threatening situation, please call 000 for an ambulance.  If urgent but non-life threatening, present at the UCC at 33 Cowie Street, Ballan and press the buzzer in the ambulance bay. Or call 5368 1100 to speak with a nurse.

Any costs involved?

An out of pocket fee of $30 is charged for services provided at the UCC.

Ambulance Victoria

If transfer to another hospital is required from the UCC, the patient is responsible for the cost of the transfer. Ambulance membership is highly recommended.

What happens when you arrive?

Your care begins as you are going through the triage assessment.

Triage (to sort of prioritise)

On arrival you will be assessed by a registered nurse who will ask a number of questions and undertake some basic tests, such as blood pressure, to see how urgent your condition is. You will then be allocated a triage category using the five category Australasian Triage Score. This score is used across Australia.

These five categories are based on the urgency of the condition:

  1. Life threatening will be seen first as life is in danger
  2. Emergency will be seen next. Illnesses such as chest pain are in this category
  3. Urgent includes such conditions as moderate asthma or some fractures
  4. Semi-urgent conditions such as minor trauma
  5. Non-urgent conditions that are usually managed by a general practitioner

Avoid food and drink until you have been seen by the nurse

What happens next?

Registration of vital information about your identity including personal and contact details.

You may be asked to wait in the waiting area. How long you wait may depend on the urgency of your condition and how busy the health service is.

Please notify the nurse if your condition gets worse or if you no longer want to wait and wish to leave.

Who will care for you?

Depending on your condition you may be treated by a

  • Registered nurse following consultation with a general practitioner (GP) or higher level health service
  • Rural and Isolated Practice Endorsed Registered Nurse (RIPERN). This nurse will undertake further education to enable them to provide a higher level of care without a GP being present using a health management protocol.
  • Nurse Practitioner who has a higher level of expertise authorised to provide a wider range of treatment options.
  • General practitioner who can assess, treat and determine definitive care requirements
  • Or a combination of health care professionals

What does the nurse or GP need to know?

  • Any health problems you have had, or still have
  • All drugs and current treatments you are receiving, including any ‘over the counter’ medicines or treatments being self-administered
  • Any allergies
  • Any recent overseas trips
  • If you are pregnant or breast feeding
  • Any other information you think is important 

Going home

If you are being discharged from the UCC ensure you have follow up advice which may include – drugs and/or prescriptions, appointments for further tests, GP appointment, letter for GP or any certificates such as sickness, WorkCover or TAC

Code of behaviour

A code of behaviour exists to ensure a safe and friendly environment for patients, visitors and staff. No acts of violence, swearing, threats or verbal abuse towards another patient, relative or staff member are allowed. Zero tolerance.

Other support systems

Nurse on Call – 1300 60 60 24
Nurse on call is a telephone helpline that provides immediate expert health advice from a registered nurse, 24 hours a day, 7 days a week.

GP Helpline – 1800 022 222
Afterhours medical assistance and support. Designed for those people who will benefit from speaking with a GP, rather than people who need to see a health professional immediately.

Ambulance Victoria – 000
In an emergency or life threatening situation, please call 000 for an ambulance. If urgent but non-life threatening present at the UCC at 33 Cowie Street, Ballan and press the buzzer in the ambulance bay.