Emergency: 000
Hospital: (03) 5368 1100
GP Clinic: (03) 5366 7999 • Monday to Friday: 9.00am - 8.00pm • Saturday: 9.00am - 1.00pm

In Emergency and Life Threatening Situations – Call 000 for an Ambulance

If urgent, but non life threatening, please present at 33 Cowie Street, Ballan and press the buzzer in the ambulance bay or call 5368 1100 to speak with a Nurse.

An out of pocket fee of $30 is charged for services provided at the Ballan District Health & Care Urgent Care Centre. Other fees for medical care and ambulance transport may be charged by the other providers involved in your care.

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What happens when you present at the Urgent Care Centre?

1. Initial Assessment
When you present as a patient to the Ballan District Health & Care Urgent Care Centre, a Nurse will make an assessment of your medical needs.
The assessment is used to prioritise any treatment you may require.

2. General Practitioner (if required)
The Nurse may determine from the assessment, and from the information you have provided, that the on-call General Practitioner needs to be notified. The General Practitioner may provide information over the phone to the Nurse to assist in your treatment or in more severe cases they will come and see you personally in the Urgent Care Centre.

3. Transfer Arrangements (if required)
The Nurse or General Practitioner may decide that a transfer needs be arranged to a larger health facility if specialized medical or surgical management is required

About Us

Ballan District Health & Care is a community-owned, registered charity, providing a GP clinic, allied healthcare, wellbeing services, hospital care, X-ray services, aged care, a gymnasium and indoor pool facilities, transitional and inhome support programs and childcare.

Ballan District Health & Care works closely with the local community to respond to the community’s healthcare needs. The service is owned by its Association, overseen by a skills-based Board of Governance and it has an active Hospital Auxiliary.